TUSD works to fix transportation snafus

Tucson Unified School District officials are taking measures to eliminate transportation mishaps that have plagued the first week of the school year.

Some parents have reported their kids were stranded or late to class or getting home due to delays.

Officials say they are straightening out the problems and have the system running smoothly.

Here is a statement from the district:

The Tucson Unified Transportation Department works diligently to plan transportation routes, train drivers and answer parent concerns as school starts each year.
 
While we have had issues with some routes this year, we continue to resolve those issues as best we can and as quickly as possible. While routes are being adjusted, we are taking measures to ease stress on parents and children. In some cases we are offering courtesy buses at high schools for parents who do not want their children to use Sun Tran bus passes. We are also providing early-morning supervision at schools for parents who may need to drop off children early until bus service can be established.
 
We apologize to all families and students who have had negative experiences, and we want to assure you we are working hard to take care of problems as they are brought to our attention.
 
Parents are encouraged to contact the Transportation Department with any issues at Transport@tusd1.org or 225-4800. If they are unable to reach the department, they can send an email toSuperintendent@tusd1.org or Answers@tusd1.org, and we will make every effort to address routing, safety or other concerns.
 
We sincerely apologize to any families that may have experienced gaps in communication or problems with transportation this year. We strive for excellent customer service and communication.
 
The Transportation Department provides services to more than 16,000 students. Buses drive 25,000 per day and about 4.6 million miles a year.
 
 
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