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BBB warns of scam from Expedia impostor

Posted at 8:47 AM, Jul 24, 2019
and last updated 2019-07-24 11:47:14-04

TUCSON, Ariz. - Scammers posing as representatives of the travel site Expedia have bilked thousands of dollars from would-be travelers trying to save a buck.

The Better Business Bureau is warning customers about the scam, which has hoodwinked victims in 17 states and Canada.

Victims have called false Expedia customer service numbers they found online to request refunds, and the impostors say the Expedia refund site hasn't been working. They ask victims to buy gift cards in order to receive a refund.

One victim reported losing $10,000 in the scheme.

“Our goal is always to ensure travelers have a seamless and trouble-free booking experience with us, and it’s incredibly unfortunate that scammers have disrupted our customers’ well-deserved vacations and travel plans. Rest assured that we are also working hard to identify ways to prevent this from happening in the future,” Expedia Group said in a statement.

BBB recommends using popular search engines in order to reduce exposure to fake ads, protect their personal information and contacting Expedia and other companies via numbers found on their websites.