TUCSON, AZ. — Alan’s Shoes has been named the winner of the Gold Medal Service Award for Outstanding Customer Service by Footwear Insight magazine, the leading footwear industry magazine in the country.
The 2019 award was announced during a ceremony held in Las Vegas on Tuesday, August 13. This is the fourth time Alan’s Shoes has won. This year, Alan's Shoes ranked first nationally with a score of 103 out of a possible 100 (due to bonus questions). Seventy-seven other shoe retailers were also honored at the event. Alan’s was featured in the September/October 2019 issue of Footwear Insight.
The Gold Medal Awards are presented to stores based on the results of a mystery shopping evaluation authorized by Footwear Insight and conducted by an independent third party mystery shopping firm. Alan’s Shoes achieved its recognition by earning points on 24 different criteria involved in the shoe buying process, starting with “how promptly were you greeted,” to the measuring of the shopper’s foot, all the way through the check-out process and the quality of the bag the shopper received on the way out the door.
Along with their family, Alan and Annette Miklofsky have been operating stores in the Tucson area since 1982; the family history is now eight generations deep in manufacturing and retailing footwear. Alan Miklofsky has served on the board of directors of the National Shoe Retailers Association since 1993. He served as Chairman of the Board of the Association between 2009 and 2011 during which time the association moved its headquarters to Tucson.
Alan’s operates four stores in the Tucson area, as well as an e-commerce business at alansshoes.com.