TUCSON, Ariz. (KGUN) — The pandemic has forced many businesses to close, and it's something we've been talking about for months.
Buy LowCost Insurance is defying those odds.
While folks at Buy LowCost Insurance say the pandemic has brought challenges, they have been able to adapt and keep foot-traffic coming in.
“Obviously COVID is a big concern for us and our customers,” Marco Velasco told KGUN9.
Velasco is a partner at Buy LowCost Insurance, a local agency broker.
He says when COVID hit, they immediately started doing structural changes to keep customers safe.
“We have plexiglass everywhere. Our stations are pretty separated from each other. They’re more than six feet apart. That keeps the customers safe and our employees safe. The other thing that we do is sanitize stations at every station. We also have a cleaning crew coming in every day,” he added.
Not to mention they shifted their focus to using technology, making phone-calls, sending text messages, video conferences and using e-sign.
A trend he thinks will stick around for Millennials and Gen Zers.
“They want us to meet them where they are, when they’re there….but I think habits are hard to die. Gen-X and the older population is probably going to go back to some habits of walking in,” Velasco told KGUN9.
While COVID has put up some road-blocks, Buy LowCost Insurance has been rolling with the punches, keeping them on track for a record breaking year for sales.
“We're going to expand our foot traffic, our physical locations to the Phoenix-metro area,” he said proudly.
So for now, they will market aggressively, keep safety protocols in place, and use technology to better serve their clients.
“You can only control what you can control. It totally is frustrating to not be able to, you know, do business as we’re used to and we’ve done for, for so long...but we’re going to be a lot more aggressive in how we capture our clients and letting everyone know we’re still here and going strong,” he added.
Below are the Buy LowCost Insurance locations:
- 505 W Ajo Way, Tucson, AZ 85713
- 702 S Craycroft Rd a, Tucson, AZ 85711
For more information on Buy LowCost Insurance, click here.