KGUN 9NewsNational News


Starbucks apologizes after 2 sheriff's deputies say servers ignored them

Starbucks ends unsuccessful alcohol pilot
Posted at 11:02 AM, Dec 15, 2019
and last updated 2019-12-15 13:06:30-05

Starbucks is in the spotlight again for alleged mistreatment of law enforcement officers.

The Riverside County, California, sheriff’s department claims that two of its deputies were refused service at a Starbucks location on Thursday night.

Riverside County Sheriff Chad Bianco tweeted late Friday, “The anti police culture repeatedly displayed by Starbucks employees must end.”

The incident comes two weeks after an Oklahoma police officer’s Starbucks order had the name “Pig" printed on one of the cups. Starbucks fired the worker it says put the offensive word on the cup, and apologized to law enforcement.

"This language is offensive to all law enforcement and is not representative of the deep appreciation we have for police officers who work tirelessly to keep our communities safe," the company said in a statement following the incident.

(MORE: Starbucks fires employee for writing 'Pig' on Oklahoma police officer's drink order)“There is simply no excuse for how the two deputies were ignored,” said Starbucks spokesperson Reggie Borges. “We’re deeply sorry for that.”

Starbucks tells ABC News that the two California deputies were in uniform about 11 p.m. Thursday and were not refused service, but inattentive workers ignored them for about five minutes. The incident is under investigation.

Officials with the company have said they reached out to Sheriff Bianco to apologize.

(MORE: Starbucks closes 8,000 stores to give employees classes in rooting out racial bias )“We really want to connect with the two deputies, apologize directly, and hear their stories,” explained Borges. “We take full responsibility for any intentional or unintentional disrespect to law enforcement.”