Capital One says it has resolved an issue affecting cardholders' accounts a day after customers took to social media to complain about pending double charges and negative balances on their accounts.
Many customers were complaining that their accounts were pushed into the negative.
On Thursday, Capital One confirmed there was a posting issue and said they resolved the issue. It says all balances should be accurate.
UPDATE: Team's confirmed the debit card posting issue is resolved & balances should be accurate. We apologize for this inconvenience & appreciate our Customers hanging in there w/us. If your balance still looks off, give us a call for a full review or login & tap our Chat Team.
— Capital One (@AskCapitalOne) January 4, 2018
On Wednesday, Capital One responded to hundreds of complaints on their Twitter account.
Just before noon on Wednesday, The @AskCapitalOne account posted the following message to their customers, "Debit card bank transactions have us seeing double today. Rest assured our support teams are engaged & working towards a fix. Hanging on the phone? We know the waiting game's no fun & we apologize for the holdup. In the meantime, you can login online or via the app for updates."
Debit card bank transactions have us seeing double today. Rest assured our support teams are engaged & working towards a fix. Hanging on the phone? We know the waiting game's no fun & we apologize for the holdup. In the meantime, you can login online or via the app for updates.
— Capital One (@AskCapitalOne) January 3, 2018
If you're still noticing an issue with your account, you are urged to contact Capital One's customer support, click here.
Kelly Bazzle is the Digital Executive Producer for ABC Action News. Follow her on Twitter.
