"So we try and use first names, we try and make eye contact, we speak slowly and clearly, and try to really listen to what the person is saying, and give them that feedback back that we are hearing about what they're saying," Winsky said.
If someone's hallucinating and lost grip on reality, officers reintroduce reality.
Sergeant Winsky gives an example: "So today's Tuesday, it's September, I'm Sergeant Winsky from the mental health team. You can point to your badge or your insignia, or your uniform to try and ground the person back to reality. And really, it just takes time."
And to be sure there is that time, TPD and Pima Sheriffs have teams assigned to mental health only so they will not have to spend just a few minutes and rush to another call.
HERE ARE SOME IMPORTANT CONTACTS:
If you are in crisis right now please call 9-1-1 or the 24-hour crisis line 1-866-495-6735 (TDD/TTY: 1-877-613-2076)
You can visit these place for help:
Crisis Response Center 2802 E District St, Tucson, AZ 85714
St. Mary's Hospital 1601 W St Mary’s Rd, Tucson, AZ 85745
Banner South Campus 2800 E Ajo Way, Tucson, AZ 85714
Palo Verde Hospital 2695 N Craycroft Rd, Tucson, AZ 85712
Sonora Behavioral Health 6050 N Corona Rd, Tucson, AZ 85704
Carondelet Health Network Hospital 350 N Wilmot Rd, Tucson, AZ 85711