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Pima County launches online portal to handle sewer problems

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Posted at 10:05 AM, Jun 06, 2022
and last updated 2022-06-06 20:51:33-04

TUCSON, Ariz. (KGUN) — Pima County is offering a new way for residents to report sewer issues.

The online portal lets people notify the county about problems such as sewer odors or manhole infestations.

“At Wastewater, we are always looking for ways to improve,” said Joe Siva, a program manager at the Pima County Regional Wastewater Reclamation Department’s Conveyance Division, in a statement. “We are modernizing and enhancing the way that we engage with our community to streamline communication between customers and first responders (field staff). This new site provides a direct connection between the online portal and our service request system, with an increased focus on automation to increase response time and communication to our emergency dispatch team and field staff."

Response times will vary depending on the severity of the issue and staffing.

Over the next year, the county will be adding email notifications and text message updates.

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Phil Villarreal is the senior real-time editor for KGUN 9. He is also a digital producer and host of "Phil on Film" seen weekly on Good Morning Tucson, Phil moved to KGUN after 17 years with the Arizona Daily Star. He is married and has four children. Share your story ideas and important issues with Phil by emailing phil.villarreal@kgun9.com or by connecting on Facebook, Instagram, and Twitter.