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MVD recognized for improved customer service and innovation

MVD recognized for improved customer service
MVD recognized for improved customer service
Posted at 6:33 PM, Nov 05, 2018
and last updated 2018-11-05 20:33:14-05

The Arizona Department of Transportation Motor Vehicle Division was awarded the American Association of Motor Vehicle Administrators "Improvement through Efficiencies Service Award," for the MVD online insurance update and reinstatement functions that were introduced last year.

Those transactions previously required a trip to an MVD or authorized third-party office. The insurance update is free and allows customers to electronically provide information about their insurance coverage directly to MVD.

"In Arizona, the Motor Vehicle Division has been leading the way in making sure government serves its customers more efficiently and effectively," said Governor Doug Ducey. "The dedicated employees of MVD have embraced the principles of the Arizona Management System to eliminate waste and maximize productivity."

In addition to the update, the reinstatement function allows customers to reinstate vehicle insurance that had been previously lapsed or canceled. 


"It's an honor to be recognized for our successes, but the real winners here are the MVD customers who continue to have more options for doing business more conveniently online," said Eric Jorgensen, MVD Director. "We have a terrific team of MVD employees who have embraced the culture of everyday improvement through the Arizona Management System and I'm proud that they're getting this recognition."