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911 system up and running again

Posted: 4:22 AM, Jul 09, 2019
Updated: 2019-07-09 20:00:36-04
After one man had a heart attack, 911 calls went unanswered

TUCSON, Ariz. - The Tucson area's 911 system is up and running again Tuesday following an outage, police say.

Officials say "The region’s 9-1-1 public safety partners reached out immediately to their contracted system service provider, CenturyLink, to identify the problem and resolve the outage while working quickly to provide,"

All calls are now fully functioning, and the outage was resolved by 5:30 a.m.

During the outage, Tucson police advised anyone who needed to report an emergency to the 911 system to call 520-791-5059.

The Pima County Sheriff's Department asked those in need to call 520-351-4900.

The City of Tucson Public Safety Communications Department, the Pima County Office of Emergency Management, the Tucson Police Department, the Pima County Sheriff’s Department, The University of Arizona Police Department, The Tucson Fire Department, Northwest Fire District, Golder Ranch Fire District, and our other 9-1-1 emergency operations management partners are waiting for report about the cause of the outage.

The city released this statement about the outage:

The Tucson / Pima County regional 9-1-1 system experienced an outage early this morning. 9-1-1 partners worked quickly to provide, and post to social media, alternative numbers for the public in all partner jurisdictions that were affected. Thank you to those community and media partners who assisted in disseminating the information.

The 9-1-1 emergency call system is again fully functioning and operational. Please call 9-1-1 if you have an emergency.

The City of Tucson Public Safety Communications Department and 9-1-1 emergency operations management partners are working with our system service provider to determine the exact cause of this morning’s regional outage and will provide more information as soon as it is available.

More information will be released as it comes.