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At-home permit test creates 18 business days for MVD offices

Posted: 4:25 AM, Jan 10, 2019
Updated: 2019-01-10 11:26:55Z
At-home permit test

TUCSON, Ariz. - Arizona Department of Transportation officials say their at-home permit test was so successful in 2018, it created 18 business days for Motor Vehicle Division offices.

Since the online test was introduced last March, ADOT says it has been taken more than 66,700 times. Each time a teen takes the online test it means they get to avoid the actual office.

Potentially, this means about 133,000 people didn't have to make an in-person appearance.

Since the MVD averages 7,300 office visits statewide every day, the reduction of more than 133,000 office visits equals about 18 business days.

“Reducing the number of office visits people need to make is part of MVD’s vision to get Arizona out of line and safely on the road. This means less customer traffic and better service, which are among the goals of the Arizona Management System,” said MVD Stakeholder Relations Manager Jennifer Bowser-Richards in a media release.

The online test requires a parent or guardian to establish an account at AZ MVD Now, which is accessed through ServiceArizona.com. Once the test is passed, the only office visit now required is the one in which the teen has the test process confirmed and the actual permit is issued. This visit can be scheduled through an online appointment.