Proven Customer Service Lessons that Makes Any Business Successful
Customer service is one of the most important components in businesses today, yet automation has taken out the human experience of face to face customer interaction. Consumers get either no customer service or very little friendly service. Anyone can relate to arriving at a doctor's office for a set time appointment then wait in the lobby for 15, 30 or 45 minutes with no customer service apologizing for the delay. Dr. Timothy Johnston Founder and Owner of Norge Dental Center believe you should never force your customers to get your attention, when you should already have theirs! Click here for more on the book.
Dr. Johnston is a business owner and wrote Ring Bell for Service? an international best-seller in six business categories in four countries.