What services do Reliable IT Solutions provide?
- Progressive Technology Solutions
- Server Administration & Support
- Network Engineering, Design & Support
- Desktop Support
- Email Administration & Support
- 24/7 Network Monitoring
- Managed Services
- Office 365 Support
- Cloud Backup Solutions
- Domain & DNS Administration & Support
- We also work along side with existing IT staff.
EIGHT MOST BENEFICIAL REASONS FOR MANAGED SERVICES:
- Increased operational efficiency
- Reduced operating costs
- Cost-effective access to enterprise-level support
- Faster response time
- Predictable monthly IT costs
- Minimized downtime
- Allows the focus to be on running the business, and not the technology
- Peace of mind from knowing that the network is monitored 24/7/365
WHAT ARE MANAGED SERVICES & WHAT DOES A MANAGED SERVICE PROVIDER DO?
Managed Services is an intuitive application software that is installed in your business network that allows providers to manage and/or problem resolve IT systems within a business network and allows live 24/7 network monitoring of the critical systems that keep your business functioning.
A true Managed Service Provider will fully manage everything IT in your business, ie; phone system, software, hardware and all network related equipment. The MSP will work directly with your Internet Service Provider, phone company & various hardware/software vendors so you don't have to.
MANAGED SERVICES vs. BREAK-FIX MENTALITY
Managed services are also a philosophical change in the way that a business deals with its technology. Instead of following the old-school tradition of break-fix (literally meaning wait until the server, desktops or other critical networking devices fail, then scramble to fix them), a business operating with a managed service focuses on the prevention of these issues before they disrupt employees, management and/or clients.
If you fall behind in keeping up with things such as backups, patches and security, the odds greatly increase that you’ll face an IT outage or another problem down the road that will negatively impact your business. For instance, if your Email server, customer relationship management system, financial application or network goes down, you will likely face substantial productivity and revenue losses as a result.
DO MANAGED SERVICES COST MORE THAT TRADITIONAL BREAK-FIX SERVICES?
Actually no! Surprisingly most managed services cost less than traditional break-fix services, especially when including the true cost of downtime. Remote monitoring, remote maintenance and the prevention of major issues allow a managed services provider to be more efficient than a similar break-fix company who is constantly rolling a truck to visit customer sites. Therefore the managed service company can offer a “better” service without charging more.
HOW ARE MANAGED SERVICES PRICED?
Managed Services Providers (aka MSP) usually price their services on a flat-rate monthly basis. Depending on the services included in the program offered, pricing is usually based on the number of devices, with different packages priced at different levels. Some providers offer on-site customer support as an extra fee.
Basic services often start with a monitoring service, which notifies ”you” of problems, which you resolve on your own. At Reliable IT Solutions we do not offer the Basic service. I.T. is our business so you can focus on yours.
WHAT IS THE REAL BENEFIT OF MANAGED SERVICES?
Put in simple terms - one of the biggest benefits of Managed Services is discovering and fixing problems before they can negatively affect your business.
A well maintained, proactively serviced computer network will always run better than the alternative. With proactive network monitoring, patch management, and desktop optimization performed on a regular basis, you will notice a tremendous difference in operations… and you will reap the benefits of preventing fires, rather than fighting them.
Reduced Costs: Businesses are also able to control and reduce their overall operating costs with the flat-fee billing model. Cost-effective access to enterprise-level support is a reality
24-hour monitoring: Because the Managed Services provider also manages all of your vendor relationships, issues with internet slowness/outages, printers, phones, cell phones, websites are dealt with directly with the vendor by the Managed Service provider. As a result of this “always-eyes-on” network monitoring 24 hours per day, businesses experience an additional level of comfort and security.