TUCSON, Ariz. — Buffalo Exchange is rebounding from the pandemic by offering a different way for customers to sell used clothing.
The 'sell by mail' program requires customers to put clothing up for sale in a bag provided by the store. Then customers send it back at no extra cost. The program is in effort to help reduce physical contact as — payments are done through PayPal or Trades.
Buffalo Exchange says it has been a success.
Vice President Rebecca Block said "Started here in 1974, my parents started Buffalo Exchange. If you want to say there's a silver lining — is that it really challenged us to come up with protocols and pivot our business and how we do things. Because people were home, cleaning out their closets, and we were able to say hey, we have this 'sell by mail' program where we send you a big bag."
When Buffalo Exchange first opened back up after state closures, revenue was down by 50%. But now they've seen an increase up to 75% in expected revenue this quarter.
The store also sells new clothes as well.