If you have a knack for helping others solve problems but would rather not work in a call center or retail setting, a virtual customer service job might be ideal. A company called OneSupport Technology Advisors has supported remote employees for two decades and is currently seeking new work-at-home representatives.
Virtual Customer Care Representative Positions
The company is hiring customer care reps to work from home in the following states.
- New Mexico
- North Carolina
- South Carolina
These employees provide support and basic troubleshooting for clients using OneSupport’s phone services, primarily via inbound calls.
Potential customer care representatives should have excellent oral and written communication skills, experience (or interest in) soft selling, knowledge of relevant computer applications, and the ability to multitask in a fast-paced setting.
- Ability to type 40 words per minute with at least 80% accuracy
- Ability to sit or stand for the duration of a shift (minus breaks)
- Direct (not wireless), high-speed cable, DSL or fiber internet
- A computer running Windows 8.1 or higher with at least one 15″ or larger monitor
- A Skype-compatible USB headset
- A Skype-compatible webcam
Daytime shifts (between the hours of 5 a.m. and 6 p.m. CT) or evening shifts (between noon and midnight CT) are typically offered. You must select your shift preference based on your availability when applying.
Other similar positions available include Business Customer Care Representatives and Technical Support Representatives, which are also work-at-home jobs.
Pay And Benefits
OneSupport has over 1,500 employees in more than 20 states who have worked from home since the 1990s. Agents start at $10 per hour, and a competitive benefits package is available, including health, life, dental and vision insurance, a 401(k) plan, and paid time off. Paid on-the-job training is provided to new hires, and continuing education is also offered for job advancement.
Training is usually Monday through Friday for one to three weeks. Weekend availability is required following initial training.
To apply for a remote job with OneSupport, visit their careers page where you can view job descriptions, requirements and benefits and complete an online application. A member of the recruiting team will call you to set up an interview if you qualify.