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Samsung Galaxy Note 7 users asked to shut down device

Posted at 5:24 PM, Oct 10, 2016
and last updated 2016-10-10 20:24:30-04
The United States Consumer Product Safety Commission telling any owners of the Samsung Galaxy Note 7 to stop using the phone. This urgent ban comes after Samsung said it was going to temporarily stop making them and selling them. Now airlines are telling users to shut them off after reports of the phones catching fire. 
 
Samsung initially offered replacement phones for the troubled Galaxy 7's but that didn't help the situation at hand. The replacement phones quickly started catching fire and now the United States Department of Transportation is stepping in with new guidelines. 
 
The recall comes after Samsung said there was issues with faulty batteries but now the company is stopping production all together. 
 
Phyllis Cox of Tucson tells KGUN that she doesn't want a new phone. "I can't imagine the thing blowing up in my pocket."
 
Airlines taking major precautions - making sure passenger phones don't explode mid-air. This comes after smoke from a replacement device forced the evacuation of a passenger plane in the U.S. last week. 
 
Steven Brantley, of Massachusetts says he heard multiple announcements at the gate and onboard asking users to turn those phones off. "They didn't try to take them from anyone they just said you couldn't use them." says Brantley. 
 
The U.S. Department of Transportation now wants all Galaxy Note 7's powered off, not connected to any power sources while on a plane, if you're checking a bag, keep them on you and inside your carry on. 
      
Brantley adds, "I think people, in general want their phones in their hands and I think we'll see something immediately if it happens. Most people aren't going to store their phones. Most people want immediate access to their phones."
 
Others say they just don't trust them. 
 
Late Monday afternoon, Samsung released a statement saying  anyone with an original Galaxy Note 7 or a replacement phone must turn them off  and get a refund or exchange for a different phone.