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Consumer Reports: What to do if your appliance breaks

Posted at 5:49 AM, May 04, 2020
and last updated 2020-05-04 09:35:28-04

TUCSON, Ariz. - Companies like Sears, Home Depot, Lowes, GE and LG say they have instructed their technicians or third party providers to follow the Center for Disease Control recommendations when making service calls. That includes wearing masks, handwashing and social distancing.

If you’re using an independent or local repair service, Consumer Reports says be sure to ask what precautions they’re taking before they arrive. If the repair isn’t worth it, and you need to buy a new essential appliance, the process will likely be different.

A safer option for some people might mean skipping the store altogether and shopping online.

Home Depot and Lowe’s have on-site inventory and offer curbside store pick-up or delivery. Be sure to check for availability and delivery time before you place an order.

CR says, some companies may only install or service essential appliances, right now and that can be based on a person's location. Many companies are also asking customers if everyone in the home is healthy to help make sure the technician doesn’t get sick. CR says another option is to do the repair yourself. You can contact the appliance manufacturer’s customer service, or check the website for do-it-yourself videos. And you can always try calling your local repair shop to see if it can offer any free advice, and help walk you through minor repairs.